Refund Policy

RETURNS & REFUNDS

If you receive a product that is defective or damaged during shipping, we offer a 100% money-back guarantee or replacement. Please contact us within three days of delivery, and we will either provide a full refund or send a replacement item.

Custom Items

Custom items cannot be returned or refunded unless they arrive damaged or defective. Custom items are made specifically to your specifications and cannot be resold. Items that are not custom can be returned.

No Refunds or Returns If:

  • Your order does not arrive due to factors within your control, such as providing an incorrect shipping address.
  • The purchased item is custom-made and cannot be resold.
  • You are simply unhappy with the product.

We reserve the right to deny refunds or returns if the item does not meet the criteria listed above or if the product has been used, altered, or damaged in any way.

Order Cancellations & Order Changes Policy

1. 4-Hour Grace Period: Customers have a 4-hour grace period from the time of order placement to make changes or request a cancellation.

2. Cancellation of Unfulfilled Orders: Orders can be canceled within the 4-hour window. Additionally, if an order hasn't yet been fulfilled, we can accommodate cancellation requests.

3. Engraving Requests: Engravings on orders may not be changeable if a request is made after the 4-hour grace period. However, we will make every effort to accommodate your request when feasible.

4. Fulfilled Orders: Once an order is fulfilled and the packaging and shipping process has started, we cannot cancel the order or make changes to the engravings.

We want to make your shopping experience as smooth as possible. If you wish to make changes or cancel your order within the specified timeframe, please contact our dedicated support team at support@zyranow.shop. They will be happy to assist you with your request.

This policy ensures that customers have a clear understanding of our order cancellation and modification procedures, promoting transparency and efficient service. If you have any questions or require further assistance, please feel free to reach out to us at support@zyranow.shop.

!!! Please NOTE that the price on our website includes the glasses and adapter ring, but does not cover the cost of prescription lenses.

For custom prescriptions lenses, please contact us via WhatsApp atClick here to message us on WhatsAppor email us atsupport@zyranow.shopas we need to discuss further details.

Materials Needed:

  • Rounded Polarized Sunglasses with Adjustable ND Filter
  • Prescription lenses (to be obtained from your local optician)
  • Adapter ring (included and shipped with ZYRAnow sunglasses if you chose the "With Prescription Lenses Attachments" option during the order process).
  • Microfiber cloth (to clean the lenses and sunglasses)

Origin and Disclaimer for Prescription Glasses:

The prescription lens version of our glasses has been upgraded with a redesigned accessory. Instead of the previous external-mounted design, we now use an embedded accessory system. This innovation reduces the frame's thickness and weight, providing a more comfortable wearing experience. While initially introduced to meet specific customer requests, this new design ensures a better balance of functionality and comfort for those who require prescription lenses. (Custom Edition)

Materials Needed:

Rounded Polarized Sunglasses with Adjustable ND Filter

Prescription lenses (can be obtained from your local optician, or we can provide them, based on the items you ordered)

Adapter ring (included and shipped with ZYRA™ sunglasses)

Microfiber cloth (for cleaning the lenses and sunglasses)

Below are the installation instructions for the With Expandable Prescription Lens Attachments:

Get Custom Prescription Lenses

Visit a local eyewear store or clinic to customize prescription lenses with a suitable width. We recommend a 1.67 refractive index for thinner lenses.

The width of the accessory that accommodates prescription lenses is approximately 43mm.

Check for Lens Adapter Ring Compatibility

Confirm that the ring is compatible with prescription lenses of the required thickness (e.g., 2.4mm or thinner).

The adapter should be able to accommodate lenses between -100 and -400 degrees of prescription, Unfortunately, lenses for astigmatism cannot be used.

Prepare the Sunglasses

Clean the frame and lens area with a microfiber cloth to remove dust and ensure a smooth installation process.

Align the Prescription Lenses with the Adapter Ring

Position the prescription lens carefully within the adapter ring. Make sure it fits snugly into the ring's frame without forcing it.

If needed, add a slight extra degree (e.g., +25 degrees) to the prescription to account for the sunglasses’ thickness.

Insert the Prescription

Gently snap the adapter ring (with the prescription lens) into the designated lens area of the sunglasses.

Ensure that the lens sits securely and is flush with the sunglasses' frame. If there’s no adapter ring, directly insert the lenses into the frame by gently pressing them into place.

Test the Fit

Once the lens is installed, ensure that the sunglasses’ adjustable ND filter mechanism still operates smoothly. There should be no obstruction or misalignment.

AdjustmentsIf the lenses do not sit perfectly or the filter

mechanism becomes obstructed, remove the lenses carefully and realign them. Ensure the lenses are properly cut and adjusted for the sunglasses.

For a visual guide on how to install the lenses, check out this video:

If you still have unresolved questions after reading this, don’t hesitate to contact us. We’ll do our best to assist you.

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